Cookies and privacy
This page describes our cookies and privacy policies for the Social housing complaints website.
Use the GOV.UK form to send your questions or comments about this campaign website.
We put small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.
Cookies are used to:
- remember your progress
- measure how you use the website so it can be updated and improved based on your needs
Cookies aren’t used to identify you personally.
You can choose not to use
Find out more about how to manage cookies
When you first visit this website you should see a welcome message at the top of the page giving you the option to accept cookies or set your own preferences. We’ll store a cookie so that your computer knows you’ve seen it and knows not to show it again.
|cookies-marketing-option||Saves a message to let us know that you’ve seen our message||1 month|
|cookies-analytics-option||Saves a message to let us know that you’ve seen our message||1 month|
Measuring website usage (Google Analytics)
We use Google Analytics software to collect information about how you use the website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.
Google Analytics stores information about:
- the pages you visit
- how long you spend on each page
- how you got to the site
- what you click on while you’re visiting the site
We don’t collect or store personal information so this information can’t be used to identify who you are.
We don’t allow Google to use or share our analytics data.
Google Analytics sets the following cookies:
|_ga||This helps us count how many people visit the site by tracking if you’ve visited before||2 years|
|_gid||This helps us count how many people visit the site by tracking if you’ve visited before||24 hours|
|_gat||Used to manage the rate at which page view requests are made||10 minutes|
You can opt out of Google Analytics cookies.
We collect certain information or data about you when you use of this website. This includes your IP address, details of which version of web browser you used, information on you use the site, using cookies and page tagging techniques to help us improve the website.
This helps us to improve the site by monitoring how you use it. We can’t personally identify you using your data.
Keeping your data secure
Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data. Any data you transmit is at your own risk.
We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.
Disclosing your information
Please see the MHCLG personal information charter for more information
Links to other websites
Following a link to this website from another website