If you’re unhappy with the service from your landlord you should make a complaint to them first.
Complaints could include:
- repairs and maintenance
- issues with communal areas
- health and safety issues
- anti-social behaviour
- customer service
You shouldn’t be penalised for making a complaint and it will not affect your tenancy.
Your landlord will typically have 2 stages to their complaints procedure, and each stage takes around 10-20 working days for them to respond.
Advice on how to make an effective complaint can be found in this guide.