We’re taking action so that residents have strong voices and get the dignity and respect they deserve from landlords.
To help get our messages out there, we have published a toolkit of Make Things Right posters, leaflets and social media posts to print or download and share with people you know. Some of them are translated into other languages too.
Behind this campaign we’re bringing in new laws to protect residents through our Charter for Social Housing Residents (Social Housing White Paper) and the Social Housing Regulation Bill.
This includes Awaab’s Law. In memory of Awaab Ishak who tragically lost his life due to conditions in his social home, Awaab’s Law will force social landlords to fix damp and mould within strict time limits.
The Charter says every resident should expect to:
- Be safe in their home
- Know how their landlord is performing
- Have their complaints dealt with promptly and fairly
- Be treated with respect, backed by a strong consumer regulator for tenants
- Have their voice heard by their landlord
- Have a good quality home and neighbourhood to live in
- Be supported to take their first step to ownership